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Helpful Articles

Check our helpful articles on how to record interviews, request a transcript at landmark, navigate through our portal, payments and more.

Transcription

Accepted File Formats for Transcription Files are accepted in all formats of audio/video, including: .mp3,.msv, .wma .mp4, .mov
How important is Data Management for Qualitative Research ?
Protecting Human Research Participants (PHRP)
Importing Documents in Nvivo10 in 3 minutes Bring multiple documents into y NVivo in less than 5 minutes.
Using AtlasTI for qualitative data analysis Set up a project on Atlas TI Cloud, add insights and analyze your qualitative research.
Quick Guide to Data De-Identification What is De-Identified Data? My research involves the use of PHI, what steps do I take?
Remote Recordings
Recording your meeting in Microsoft Teams. Record your Microsoft Teams meeting and download your meeting audio files.
Using Cisco Webex for Qualitative Research Schedule a Cisco Webex meeting, record your Cisco Webex meeting and download your meeting audio file from Cisco Webex.
Using Zoom for Qualitative Research Schedule a Zoom meeting, record your Zoom meeting and download your meeting audio file from Zoom.

Navigation

How to request a Transcript on Landmark's Platform Learn how to upload your audios, set them up your and request a transcript.
How to download your completed Transcripts Downloading your completed trasncripts is very simple, click the download button right next to your ticket info..
How to delete your files from Landmark's platform
How to download your original media files Downloading your source audio files is very simple, click the download button right next to your ticket info...
How to recover your password Enter your username and check your mailbox, you will receive a temporary password.
How to recover your username Enter your email or phone and check your mailbox, you will receive a temporary password.
How to search for a Ticket Find all your Tickets on your personal Dashboard, save them in folders and download them whenever you need to.
Two-factor authentication Landmark can set up a Two factor authentication for your account.
Uploading an Audio File - Internet Speed Landmark offers a free service to upload your files, if you require this service please contact us through online chat.

Payment Methods and Terms

Invoicing Find the information regarding our invoicing process, invoicing terms and contracts.
How to change your Billing Info Change your billing info directly from your portal. Once you have logged in , select “My Billing Info”
How to Pay in Advance We have developed solutions to make it easier for our client’s billing and grants departments to work with us.
How to Pay Online Pay your Invoice online in 3 easy steps.
Selecting a Payment Method We have different options to accomodate to your projects needs (ACH, Online payment, Checks and more.)

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SCC Caption Files
Disabling Pop Up Blockers
How do I upload a closed caption file (SRT) to Vimeo?
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