Landmark’s Help Center

Attention: At Landmark, the health and safety of our team is our top priority. As we continue to monitor the Coronavirus (COVID-19) pandemic, our staff is operating remotely and our operations are continuing as normal. We wish everyone the best during this crisis.

● Please click here to learn more about Landmark’s operations during this time. ● Landmark can transcribe your Zoom interviews/focus groups, click here to learn more!

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Pay in advance at Landmark

Over our 33 years of experience working with the top universities and most important research institutions in the US and overseas, we have developed solutions to make it easier for our client’s billing and grants departments to work with us.

One of the most common options sought out by researchers is advanced payment, which allows them to pay for our transcription services before research is conducted.

Being aware of the importance of paying in advance, we have taken the appropriate measures to make sure that doing so is as safe and easy as possible.

The process

1. Determine the amount

You might already have an amount in mind for your advanced payment, this is probably based on the budget your grant allows for transcription.

However, it is possible you’re still not sure on how much money to allocate for transcription and you need an estimate from us.

If this is the case, we would be very glad to prepare a quote that is specific to your project and determine the amount needed to pay in advance.

2. Request an invoice for your advance payment

Once you know the amount that you would want to pay for, the next step would be to send over an invoice for you to process.

We understand that different institutions might have different requirements for an advanced payment invoice and we make sure to meet these requirements before submitting an invoice.

Whether you need it to include an estimate of minutes or just the total amount, we got you covered. Please click here ▸ to request an advanced payment invoice.

Pay for your prepay and we’ll do the rest. You can pay for your advanced payment via our many payment options (Credit Card, ACH, P-Card, Check, etc.). After we receive your payment we will add it to your records and your credit balance will be reflected on our platform’s main dashboard.

Landmark does not have an expiration date for you to use your prepaid amount, it can be used at any given time. You will be able to consult your credit whenever you want.

3. Using your advanced payment.

Once we have completed transcription or translation jobs for you, we will generate an invoice to reflect the exact number of minutes and the rate per minute for you to review.

Once we get the green light from you we will apply your credit to the invoice(s). Another option is to automatically pay for your invoices using your credit balance and send you a receipt. We can work with these options or any other one that suits you best.

We know during these turbulent times it has become difficult to conduct your interviews and continue with the regular schedule for your research. We’re also aware that many research grants will expire on June 1st.
Click here ▸ to get in touch with us and start working on your advanced payment.

If you need assistance, please feel free to contact us at (480) 922-1105.